Guarantee

At Isla & Saige, we take immense pride in the craftsmanship and quality of our products. We stand firmly behind the belief that our creations are designed to be enduring companions in your journey, reflecting the essence of quiet luxury and timeless elegance.

Limited Warranty Coverage:

Our warranty covers manufacturing defects in materials and workmanship, ensuring that your Isla & Saige product meets the high standards we set. This warranty is applicable for a specific period from the date of purchase. Please refer to the specific product documentation for detailed warranty information.

What We Promise:

• Craftsmanship Assurance: We guarantee that our products are crafted with meticulous attention to detail, ensuring a standard of excellence that aligns with our commitment to quiet luxury.
• Quality Materials: Our dedication to using premium materials underscores our commitment to delivering products that stand the test of time. We believe in the enduring beauty and functionality of each piece.
• Customer Satisfaction: Your satisfaction is paramount to us. If you encounter any issues covered by our warranty, we are here to assist you promptly and efficiently.

What the Warranty Covers:

The Isla & Saige warranty covers defects arising from the manufacturing process, including but not limited to issues with materials, stitching, and construction. This assurance is applicable under normal use and proper care conditions.

What the Warranty Does Not Cover:

The warranty does not extend to damages resulting from misuse, neglect, accidents, or unauthorized alterations. It also does not cover normal wear and tear or the natural aging of materials.

How to Make a Warranty Claim:

• Contact Us: If you believe your product is covered by our warranty, please reach out to our customer service team at hello@islaandsaige.com or 916.209.0121 with details of the issue and proof of purchase.
• Assessment and Resolution: Our team will assess the provided information and guide you through the next steps. If the issue is within the warranty coverage, we will work to either repair or replace the product.

Our Commitment to You:

We are dedicated to ensuring that your experience with Isla & Saige is nothing short of exceptional. Our warranty policy reflects our confidence in the quality of our products and our commitment to standing by you throughout your journey with our brand.

Thank you for choosing Isla & Saige. We look forward to being a part of your moments, making them timeless and unforgettable.

Note: This warranty policy is subject to change, and the terms outlined here are effective as of 02.05.24. Please refer to the most recent policy updates on our website.