Login

Cart

Your cart is empty

Privacy policy

This Privacy Policy describes how Isla & Saige (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from islaandsaige.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Isla & Saige is committed to safeguarding your privacy as a user of the Site. Any information essential for placing an order, joining our mailing list, entering a contest, providing suggestions (whether solicited or unsolicited), filling out a retail information card, or any other submissions given or sent to us are and will remain the exclusive property of Isla & Saige. We collect your information solely to enhance your experience and facilitate communication with you regarding Isla & Saige services and products. Currently, Isla & Saige does not trade or sell your personal information to third parties.
From time to time, we may share relevant information with third parties that offer services on our behalf or with whom we have partnered to oversee specific products or services. For instance, we may share such information with our partners like UPS or USPS to facilitate the delivery of your order. If you have inquiries or comments about our policies, please feel free to reach out via email at HELLO@ISLAANDSAIGE.COM.
To enhance our ability to identify visitors to our website, we utilize third-party services. As part of this service, we may provide identifiers, including our visitors' IP addresses, cookies, and hashed versions of email addresses obtained during your visit, to these third parties. We and third parties use this data to gather more insights about our visitors and engage with them through alternative channels, such as email and/or direct mail. You have the right to opt-out of this activity. To do so, simply click the "unsubscribe" button at the bottom of our emails.

SECTION 1 - INFORMATION WE COLLECT

We gather and retain information pertaining to you:

    • When it is provided to us by you directly. When you create an account on our site or make a purchase either online or at one of our retail location, you may be requested to supply specific information, including but not limited to your name, address, and email address. By subscribing to our mailing list or completing a retail information card, you enable us to share details about promotions, events, sample sales, and additional information concerning Isla & Saige products.
    • Certain personal information about you is automatically collected when you utilize our websites, or visit our retail location. 
The following details are obtained through the use of cookies and similar technologies are elaborated upon in the "Cookies and Similar Technologies" section of this Privacy Policy. When engaging with and utilizing the Service, information is automatically collected. The information received (e.g., clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over) may be collected during your visits to this website in order to provide advertisements about goods and services likely to be of interest to you. We also collect information related to your engagement with email messages, indicating actions like opening, clicking, or forwarding. This encompasses your Internet Protocol (IP) address, as well as specifications regarding the type and settings of the device, operating system, and browser utilized to access the Service.
    • In the event of your interaction with us on social media platforms, we may gather additional personal information from those interactions, including your username and any details you opt to share, as permitted by your social media account settings.

SECTION 2 - COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information We Collect through Cookies

When engaging with and utilizing the Service, information is automatically collected. The information received (e.g., clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over) may be collected during your visits to this website in order to provide advertisements about goods and services likely to be of interest to you. We also collect information related to your engagement with email messages, indicating actions like opening, clicking, or forwarding. This encompasses your Internet Protocol (IP) address, as well as specifications regarding the type and settings of the device, operating system, and browser utilized to access the Service.

SECTION 3 - HOW WE USE YOUR INFORMATION

How We Use Your Personal Information

    • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
    • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
    • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
    • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

SECTION 4 - SHARING

We engage with service providers, including vendors, agents, consultants, contractors, and other third parties who need access to personal information to perform tasks on our behalf and enhance the quality of products and services they deliver. These tasks encompass web hosting, shipping and delivery, payment processing, fraud prevention, analytics, marketing, advertising, and customer service.

SECTION 5 - USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

SECTION 6 - THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

SECTION 7 - CHILDREN'S DATA

The Services are not intended to be used by children under 16, and we do not knowingly collect any personal information about children under 16. If you are the parent or guardian of a child under 16 who has provided us with their personal information without parental consent, please contact us (see “Contact Information”). If we learn that a child under 16 has submitted personal data to us without parental consent, we take measures to eliminate such information and deactivate the corresponding account.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECTION 8 - SECURITY 

We make commercially reasonable efforts to adhere to widely accepted industry standards in safeguarding the personal data submitted to us, ensuring security both during transmission and upon receipt. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

SECTION 9 - PRIVACY CHOICES

    • We aim to engage with you only if it aligns with your preferences. If you no longer desire to receive direct marketing communications from us or our chosen partners, kindly inform us. You can do so by sending an email to hello@islaandsaige.com, ensuring to provide your full name, email address, mailing address, and specifying the particular information you wish to discontinue. If you need to update or rectify your email address, mailing address, or other contact details with us, please use the same contact method. 

Privacy choices included may include but are not limited to, email advertisements, direct mail advertisements, and your Isla & Saige account.

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

    • To manage cookies, you have the option to adjust your settings in the majority of web browsers, allowing you to accept or reject cookies or request permission each time a site endeavors to set one. Additionally, you can manually erase previously stored cookies at your convenience. It's important to note that opting out of cookies through browser settings may not be effective for mobile applications. Nevertheless, many mobile devices permit application users to opt out of specific mobile ads by adjusting their device settings.

SECTION 10 - CALIFORNIA RESIDENTS

California Civil Code Section 1798.83, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

The California Code of Regulations defines a "residents" as:

    1.  every individual who is in the State of California for other than a temporary or transitory purpose and
    2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

Your rights with respect to your personal data

Right to request deletion of the data - Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know

Depending on the circumstances, you have a right to Know:

    • whether we collect and use your personal information;
    • the categories of personal information that we collect:
    • the purposes for which the collected personal information is used;
    • whether we sell or share personal information to third parties;
    • the categories of personal information that we sold, shared, or disclosed for a business purpose;
    • the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
    • the business or commercial purpose for collecting, selling, or sharing personal information; and
    • the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

 

Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights

 

    • We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

    • We do not process consumer's sensitive personal information.

Verification process

    • Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

    • You may object to the processing of your personal information.
      You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
    • You can designate an authorized agent to make a request under the CPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CPA.

You can opt out from the selling or sharing of your personal information by disabling cookies in Cookie Preference Settings and clicking on the Do Not Sell or Share My Personal Information link on our homepage.

To exercise these rights, you can contact us by submitting a data subject access request, by email at hello@islaandsaige.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

SECTION 11 - INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

SECTION 12 - COLORADO RESIDENTS

This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

    • Right to be informed whether or not we are processing your personal data
    • Right to access your personal data
    • Right to correct inaccuracies in your personal data
    • Right to request deletion of your personal data

Right to obtain a copy of the personal data you previously shared with us

Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

We sell personal data to third parties or process personal data for targeted advertising. You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please submit a data subject access request

If we decline to take action regarding your request and you wish to appeal our decision, please email us at hello@islaandsaige.com

Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

SECTION 13 - CONNECTICUT RESIDENTS

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

    • Right to be informed whether or not we are processing your personal data
    • Right to access your personal data
    • Right to correct inaccuracies in your personal data
    • Right to request deletion of your personal data
    • Right to obtain a copy of the personal data you previously shared with us
    • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

We sell personal data to third parties or process personal data for targeted advertising. You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please submit a data subject access request

If we decline to take action regarding your request and you wish to appeal our decision, please email us at hello@islaandsaige.com

Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

SECTION 14 - CONNECTICUT RESIDENTS

This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

    • Right to be informed whether or not we are processing your personal data
    • Right to access your personal data
    • Right to request deletion of your personal data
    • Right to obtain a copy of the personal data you previously shared with us
    • Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data

We sell personal data to third parties or process personal data for targeted advertising. You can opt out from the selling of your personal data or targeted advertising by disabling cookies in Cookie Preference Settings. To submit a request to exercise any of the other rights described above, please submit a data subject access request.

SECTION 15 - VIRGINIA RESIDENTS

Under the Virginia Consumer Data Protection Act (VCDPA):

"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.

"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.

"Sale of personal data" means the exchange of personal data for monetary consideration.

If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.

Your rights with respect to your personal data

    • Right to be informed whether or not we are processing your personal data
    • Right to access your personal data
    • Right to correct inaccuracies in your personal data
    • Right to request deletion of our personal data
    • Right to obtain a copy of the personal data you previously shared with us
    • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling"). We sell personal data to third parties or process personal data for targeted advertising. Please see the following section to find out how you can opt out from further selling or sharing of your personal data for targeted advertising or profiling purposes.

    Exercise your rights provided under the Virginia VCDPA

    You can opt out from the selling of your personal data, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. You may submit a data subject access request. If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf

    Verification process

    We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.
    Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

    Right to appeal

    If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at

    Within sixty (60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.

    SECTION 16 - CHANGES TO THIS PRIVACY POLICY

    We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

    SECTION 17 - CONTACT INFORMATION

    If you have complaints or further questions as to how we process your personal information or our privacy practices, please contact us at hello@islaandsaige.com. 

    Last Updated 01.04.24